The social responsibility report issued by our company is written in accordance with relevant national quality laws, regulations, etc. The report on corporate social responsibility is a true reflection of the current situation of the company. Our company is responsible for the objectivity of the report content, as well as the authenticity and scientificity of the relevant statements and conclusions.
 
 
 
1、 Preface
2、 Company Profile
3、 Employee rights protection
4、 Protection of the rights and interests of suppliers, customers, and consumers
5、 Pay attention to environmental protection
 
 
 
 
 
 
This report is the first publicly released Corporate Social Responsibility Report by Zhejiang Xingmao Zhishang Technology Co., Ltd. (hereinafter referred to as "the Company" or "the Company"). Our company guarantees that the information contained in the report does not contain any false records or misleading statements, and assumes responsibility for the authenticity and accuracy of its content.
Organizational scope: Zhejiang Xingmao Zhishang Technology Co., Ltd
Report Time: This report covers the period from January 1, 2023 to December 31, 2023. It is the first social responsibility report of Zhejiang Xingmao Zhishang Technology Co., Ltd.
Release cycle: One year
Report acquisition method:
Through the company website http://www.xingmao.net/ download
 
 
 
Zhejiang Xingmao Zhishang Technology Co., Ltd. was established in 2003 and is located in Jiashan Economic Development Zone, Zhejiang Province. It has more than 200 employees. Our factory is a production-oriented enterprise that integrates design, development, production, and sales, with a complete set of coarse wool spinning production lines. The products are exported to countries such as Europe, the United States, Japan, and South Korea, with fabric exports accounting for 65%, of which self operated exports account for 50%. We focus on the field of woolen fabrics, mainly divided into three categories: woolen single/double-sided woolen fabric series; Fragrant coarse woolen series; Knitted wool fabric series. Monthly production capacity of 300000 meters.
The company established the "Xingmao Enterprise Technology Center" in 2015, which has a team of 29 technical talents in various related fields such as textile, dyeing and finishing, and has an independent technology center site. Its aim is to continuously carry out technological innovation, comprehensively improve the companys technical level and production process level, and develop and research new products. The enterprise focuses on the construction of R&D platforms and has been rated as a national coarse woolen product development base, a national high-tech enterprise, a "specialized, refined, unique and new" enterprise in Zhejiang Province, a technology-based enterprise in Zhejiang Province, a municipal enterprise technology center, and a municipal R&D center.
For many years, the company has been committed to improving product quality and service quality, and has obtained ISO9001 quality management system, environmental management system, and occupational health and safety management system certifications. Product quality continues to improve, the vitality of enterprise technological innovation continues to strengthen, and the construction of corporate culture continues to improve.
The company has been awarded multiple honorary titles, including being shortlisted as a Chinese popular fabric enterprise and winning the Innovation Award in the China Ecological and Environmental Protection Fabric Design Competition. At present, the company has 28 intellectual property rights, including 4 invention patents. The company has passed multiple authoritative certifications such as Buteau Veritas, GRS, RWS, ZDHC, HIGG, etc.
While focusing on business operations, the company strives to cater to the diverse needs of all stakeholders, viewing the protection of their rights as its own responsibility and putting it into practical action. As an industrial enterprise, the company has effectively fulfilled its corporate social responsibility, examining the relationship between social responsibility and the long-term development of the enterprise from the perspective of social, environmental, and economic harmony, and transforming social responsibility into the driving force and long-term benefits of enterprise development.

1、 Employee rights protection
The company strictly formulates and fulfills labor contracts in accordance with relevant provisions of the national labor law; Ensure employees rights to salary compensation, working hours, rest and vacation, labor safety, social insurance and welfare, vocational training, etc., while promoting continuous improvement and enhancement of their working and living conditions; Establish channels for communication and interaction between senior leaders and employees, to do practical things for employees and solve difficulties.
（1） The company strictly abides by laws such as the Labor Law, Labor Contract Law, Safety Production Law, Product Quality Law, etc., and protects the legitimate rights and safety of employees in accordance with the law. And improve the management and system of employment, fundamentally safeguarding the legitimate rights and interests of employees. All employees of the company have signed labor contracts with the company in accordance with relevant national and local laws and regulations. The company establishes a salary system, incentive mechanism, insurance and welfare system including pension, medical care, work-related injury, unemployment, and maternity in accordance with national and local laws and regulations, promotes personnel system reform, and reasonably sets up positions through job descriptions to meet the needs of knowledge, education, experience, personality and temperament through recruitment, internal selection, training, and other methods. Employees are mainly divided into management personnel, technical personnel, and production operation personnel. According to the clear job responsibilities of employees, standardize employment, and promote harmonious and stable labor management relations.
（2） The company establishes channels for communication and interaction between senior leaders and employees, to do practical things for employees and solve difficulties. In order to ensure two-way communication, the companys senior management listens to employees opinions and suggestions on the companys values and development direction through equal dialogue, on-site work at the grassroots level, green channels for communication, and employee satisfaction surveys. The company is committed to creating a corporate culture environment where employees actively participate, adhering to the concept of human resources, respecting talent, innovation, and democracy. The companys administrative and human resources department conducts surveys on employee satisfaction needs and human resources based on actual conditions; Conduct employee satisfaction measurement and other specialized surveys (corporate culture survey, cafeteria satisfaction survey) annually for different groups. The measurement indicators mainly include: employee stability factors (absenteeism rate, turnover rate), sense of security (work environment, labor intensity), employee welfare benefits, logistics and support (salary, performance, insurance, benefits), learning and training improvement (training opportunities, development opportunities), promotion methods (setting promotion channels), leadership leadership leadership role, and the effectiveness of management and supervision mechanisms. Through investigation, it was found that employees strongly expressed their concerns, and after thorough discussion and research, corrective measures were proposed and implemented. Through the above measures and methods, the cohesion and work enthusiasm of employees have been improved.
（3） The company has established a sound labor protection system, focused on the construction of a safety production system, implemented safety production responsibilities, and continuously improved the companys safety management level. The company provides specialized safety training courses for new employees during their onboarding training. Through regular basic management inspections, the implementation and supervision of safety production work are implemented, and safety production work is incorporated into the daily performance evaluation system. In daily work, the company purchases a complete set of labor protection equipment for production workers, such as protective gloves, dust masks, noise cancelling earplugs, etc. Regular inspections and replacements are carried out, and strict and orderly management is carried out according to documents. The quality and usage of labor protection equipment are checked.
At the same time, the company has passed the certification of occupational health and safety management system, and according to the requirements, the coverage rate of physical examinations for employees in special occupations has reached 100%, effectively protecting the physical and mental health of employees. According to the objectives of the environmental and occupational health management system: no fire accidents throughout the year; No employee poisoning accidents; No employee casualties; There are no occupational disease accidents per year.
（4） Talents are the foundation of a companys existence. Establishing a mechanism for nurturing and retaining talents, cultivating employees to become professional talents in their positions, and enabling employees to truly feel the entrepreneurial culture and organizational cohesion are essential to ensuring the stability of the companys talents and core employees. Organize employee education and training. The company adheres to the "people-oriented" employment philosophy, builds a learning organization, and establishes a talent strategy that promotes synchronous development between employees and the enterprise, which is the companys unremitting pursuit. The company adopts forms such as open selection, open recruitment, and competitive employment, aiming to stimulate employees potential, enhance their job satisfaction, and achieve a win-win situation for both the company and employees. The company has established a human resource development and management system consisting of six major systems, including a human resource planning system and a job qualification system, creating a hierarchical talent cultivation and multi-channel career development space, providing strong support for the sustainable development of the enterprise. The company conducts training for workshop employees on product management execution, employee professional ethics, fire safety knowledge, and other aspects through meetings, mentorship, and internal communication. The training is conducted in the form of new employee training, on-the-job training, professional training, and skill training. Through various professional trainings, not only have the professional and comprehensive qualities of employees been improved, but the efficiency and quality of work have also been greatly enhanced.
（5） The company distributes company benefits through various means, such as Dragon Boat Festival, Mid Autumn Festival, New Years Eve dinner, etc., to create a harmonious working environment and promote the harmonious development of the company.
（6） The company regards innovation as a key element for achieving sustainable development, adhering to a dual focus on technological innovation and management innovation. At the same time, the company attaches great importance to employee training and development, and accelerates the updating of knowledge and experience. By planning career development channels for employees, providing internal competition and job rotation systems, high job security is offered to employees, while also providing a platform for innovation and development.
 

2、 Protection of the rights and interests of suppliers, customers, and consumers
In order to better protect and control the rights and interests of suppliers, customers, and consumers, the company has established a series of systems with stakeholders such as suppliers, customers, and consumers. In 2023, the company will continue to pursue and maintain harmonious relationships with the government, customers, value chain partners, peers, and the public, jointly creating value and sharing success; The company establishes a mechanism to protect the rights and interests of customers and suppliers, emphasizes communication and interaction with relevant parties, and builds the foundation of trust and cooperation. Emphasis should be placed on balancing the interests of all stakeholders while operating the enterprise, taking the maintenance of stakeholders interests as an important link in maintaining friendly and harmonious cooperative relationships with them, and considering stakeholders interests as an inseparable part of our own interests.
（1） The development of a company cannot be separated from cooperation with suppliers, and the high-quality products provided by suppliers have become one of the important factors for the success of the enterprise. Therefore, the company adheres to the principles of honest operation, benefit sharing, and mutual benefit, and continuously improves the procurement process and mechanism with the concept of "long-term cooperation, achieving win-win" to ensure that quality control and management procedures are well controlled in the early stages of production and operation. To this end, the company has formulated a series of systems such as the "Management Manual", "Document and Record Control Procedure", "Management Review Control Procedure", "Non conforming Output Control Procedure", etc., and has set up strict management systems for each link from "research and development, procurement, production, and factory inspection" to carry out strict control. The company particularly emphasizes that the quality department strictly controls the quality of every process from raw materials to production and processing in the production process. The company adopts the business philosophy of "professionalism, focus, and technological leadership" to explore the market, with customer satisfaction as the primary standard. Through methods such as learning operational norms, safety education and publicity, and quality inspection, the awareness of product quality is deeply ingrained in every employees heart and every work link. Through cooperation and communication with various stakeholders, we aim to create effective influence on relevant suppliers and customers in terms of law-abiding operation, environmental responsibility, safety production philosophy, quality first, and product safety responsibility. Simultaneously ensuring timely payment of goods, safeguarding the interests of suppliers, and achieving a win-win situation for both parties.
Establish a textual, procedural, and rational evaluation system to provide fair and impartial assessments of suppliers and raw materials, coordinate with suppliers to obtain a reasonable quotation, and safeguard the interests of suppliers in product and technological development.
（2） Customers are the food and clothing parents of a company, and the company has always attached great importance to enhancing their impression of the company and establishing its corporate image. The company conducts regular customer satisfaction surveys to promptly identify and meet various customer requirements. Solicit customer feedback, develop corrective measures, make targeted improvements, and improve service organization configuration. For customer complaints and dissatisfaction, the sales department accepts customer quality feedback information and promptly transmits it to the production and quality departments. The production department is responsible for analyzing the problem and providing timely feedback to the sales department.
The sales department is responsible for receiving and transmitting complaints, communicating and explaining the handling results to the complaining customers, including calming their emotions at the time of the complaint.
The Quality Department is responsible for the classification, transmission, and approval of complaint handling, organizing the investigation of complaint reasons, and supervising the implementation of corrective and preventive measures.
Analyze and investigate the reasons for the complaint in other sections.
Customer feedback on quality issues requires completion of processing within 3 working days and response to the customer. If there are tracking and verification issues due to difficult quality abnormalities or other abnormal objective reasons that prevent timely response and handling, it is necessary to contact and communicate with the customer and obtain their approval until the problem is properly resolved. After the processing is completed, the Quality Department will conduct monthly statistical analysis on customer dismantling and return situations. Collect, integrate, and analyze complaint information, promptly resolve and provide feedback, use it for improvement of the company and partners, and supervise and evaluate rectification.
Information collection and integration management. Collect complaint information through customer follow-up, customer feedback, and other methods. After receiving complaint information, record, analyze, and organize it, and forward it to relevant departments for processing according to the process. When analyzing complaint information, use relevant quality issue analysis tools.
Information analysis, sharing, and improvement management. For complaints that are difficult to resolve, the quality department will include them in a dedicated ledger for analysis, organization, and sharing. After similar complaints occur, handle them according to the knowledge in the database to improve the efficiency of complaint handling.
（3） The company attaches great importance to the construction of integrity and internal supervision of anti commercial bribery, strictly implements the integrity supervision system, improves the long-term mechanism for preventing and controlling commercial bribery, strictly monitors and prevents various commercial bribery activities between the company or employees and customers and suppliers, establishes a positive atmosphere within the company, resolutely resists unhealthy practices, and strictly abides by business ethics and social morality. At the same time, the company does not rely on false advertising and advertising for profit, and does not infringe on intellectual property rights such as copyrights, trademarks, patents, etc. of suppliers and customers.

 
3、 Pay attention to environmental protection
The company adheres to the environmental and occupational health and safety policy of "abiding by laws and regulations, putting people first, caring for healthy life; preventing pollution, continuous improvement, and building a green home." While developing rapidly, it also takes into account energy conservation and environmental protection. Making environmental protection an important part of the companys sustainable development is the responsibility and obligation of a national high-tech enterprise. Persist in technological innovation, energy conservation and emission reduction, and strive to minimize the impact of the companys development on the environment. The company has deeply integrated the awareness of energy conservation and environmental protection into its daily operations and production through technological innovation, the development of relevant procedures, and strict compliance with relevant laws and regulations. The company standardizes the control of environmental pollution factors generated during the production process in accordance with the relevant control procedures in the environmental management system, strictly abides by the Environmental Protection Law and the Energy Conservation Law of the Peoples Republic of China, implements the requirements of the Environmental Air Quality Standard, the Industrial Enterprise Boundary Noise Standard, and the Comprehensive Wastewater Discharge Standard, and is committed to guiding and improving the companys environmental protection and sustainable development in accordance with the requirements of the ISO 14001 environmental management system.
In addition, the company will also promote concepts such as energy conservation and environmental protection, in order to enhance employees proactive awareness of energy conservation, consumption reduction, and environmental protection, and encourage them to develop the habit of consciously saving electricity and water in their work and life. The company has unified the management of printing and copying collections, comprehensively reused double-sided paper, and exchanged old ink cartridges and toner cartridges for new ones, saving a lot of paper and ink cartridge consumption and reducing resource occupation. In the daily production process, the company separately recycles and centrally processes usable and non usable waste, collects waste generated during the production process, hires qualified waste disposal companies for unified recycling and processing, strictly operates in accordance with national environmental protection requirements, and minimizes the impact of the enterprise on the environment.
For many years, the company has strictly complied with environmental regulations, taken multiple measures, and adhered to the combination of prevention and treatment. The environmental emission indicators have all met local environmental requirements, while actively taking effective measures to achieve good energy-saving and emission reduction effects.

In the coming years, the company will continue to focus on enhancing its corporate value and achieving sustainable, stable, and healthy development. The company should take business improvement and management upgrading as the main line, consolidate and improve, steadily develop, expand the market, grasp the site, focus on scientific research, strengthen internal control, and strive to build a highly practical, responsible, honest, and respected enterprise with leading technology, advanced equipment, scientific management, and great influence.
The company will strengthen safety production management and eliminate safety production accidents; Increase investment in safety production and improve the occupational health level of employees.
The company will actively promote green and environmentally friendly development, innovate in environmental protection technology, and accelerate the application of new technologies, skills, and equipment. Strive to build resource-saving and environmentally friendly enterprises.
The company will continue to vigorously build a talent team, change the talent structure, and improve the quality of employees; Strengthen democratic management in enterprises and elevate the construction of corporate culture to a higher level.
The company will continue to fulfill its social responsibility as a corporate citizen, give back to society, win market recognition and customer trust, and promote harmonious and coordinated development between the enterprise and society.